Closeout commercial Division 8 door hardware & lead-free brass valves. Every unit ships factory sealed in original OEM packaging.
theo@doorandvalve.com | +1 (218) 789-9262
DOOR & VALVE

Shipping, Warehouse Fulfillment & Return Policy

Clear terms for commercial contractors, plumbers, locksmiths, and facility maintenance buyers.

1. US Warehouse Fulfillment & Handling Time

Door & Valve ships exclusively to addresses within the United States. Catalog items marked In Warehouse are physically checked in at our US third-party fulfillment warehouse and dispatch within 1 business day (Monday through Friday, excluding federal holidays) for orders placed before 1:00 PM Central Time.

Items marked Inbound or Sourcing display their exact expected warehouse check-in window prior to purchase or quote confirmation.

2. Carriers, Transit Times & Rates

Parcels ship via UPS Ground, FedEx Ground, or USPS Priority Mail depending on weight and destination zone, typically arriving in 2 to 5 business days across the contiguous 48 states. Automated tracking numbers are emailed as soon as the warehouse prints the carrier label.

  • Standard commercial parcel shipping is displayed at Stripe Checkout prior to payment.
  • Full-lot orders and orders over $350 qualify for free standard ground shipping in the contiguous US.
  • Expedited 2-Day or Next-Day Air shipping is available on request prior to checkout via theo@doorandvalve.com.

3. Factory-Sealed Condition Guarantee

We only sell unused, factory-sealed commercial door hardware and lead-free brass valves in original OEM cartons unless an item is explicitly labeled otherwise in writing. Because we operate as an independent closeout and surplus reseller rather than an authorized manufacturer distributor, manufacturer warranties may not transfer; therefore, Door & Valve backs every order directly with our own 30-day inspection and return guarantee below.

4. 30-Day Return & Damaged-in-Transit Policy

  • Unopened Returns (30 Days): You may return any unopened item in its original, unmarked manufacturer carton within 30 calendar days of delivery for a full refund of the purchase price (less original outbound shipping, if any). No restocking fee is charged on intact OEM cartons.
  • Defective, Incorrect, or Transit-Damaged Goods: If an item arrives damaged, missing factory components, or does not match the exact MPN ordered, notify us within 14 days at theo@doorandvalve.com or +1 (218) 789-9262. We provide a prepaid return label and issue an immediate replacement (if stock remains) or 100% refund including shipping.
  • Installed Items: Hardware that has been mounted on a door or valves that have been threaded, soldered, or pressed onto pipe cannot be returned unless functionally defective.

5. How to Initiate a Return

Email theo@doorandvalve.com with your order email, part number, and carton photo to receive a Return Merchandise Authorization (RMA) and our warehouse receiving address. Refunds are processed back to the original payment method within 2 business days of warehouse check-in.